Credit Solutions Advisor - Wilshire and La Brea
Company: Disability Solutions
Location: Los Angeles
Posted on: October 24, 2024
Job Description:
Job Description:Credit Solutions Advisor IIAt Bank of America,
we are guided by a common purpose to help make financial lives
better through the power of every connection. Responsible Growth is
how we run our company and how we deliver for our clients,
teammates, communities and shareholders every day.One of the keys
to driving Responsible Growth is being a great place to work for
our teammates around the world. We're devoted to being a diverse
and inclusive workplace for everyone. We hire individuals with a
broad range of backgrounds and experiences and invest heavily in
our teammates and their families by offering competitive benefits
to support their physical, emotional, and financial well-being.Bank
of America believes both in the importance of working together and
offering flexibility to our employees. We use a multi-faceted
approach for flexibility, depending on the various roles in our
organization.Working at Bank of America will give you a great
career with opportunities to learn, grow and make an impact, along
with the power to make a difference. Join us!Job Description:This
job is responsible for providing specialized and personalized
service offering advice and guidance to financial center clients
through the full spectrum of borrowing and banking offerings at
each stage of client's life plan. Key responsibilities include
acquiring new and deepening existing client relationships by
conducting client meetings and presenting customized solutions to
clients to help them achieve their financial goals. Job
expectations include effectively balancing sales performance,
operational risk, and client relationship care by leveraging
expertise. This position is subject to SAFE Act registration
requirements. Pursuant to the SAFE Act requirements, all employees
engaged in residential loan mortgage originations must register
with the federal registry system and remain in good standing. Since
this position requires SAFE Act registration, employees are
required to register and to submit to the required SAFE Act
background check and registration process. Failure to obtain and/or
maintain SAFE Act registration may result in disciplinary action up
to and including termination.Responsibilities:
- Recommends financial advice and guidance that align with the
clients' financial goals and needs
- Builds and deepens relationships with new and existing clients
by leveraging the full capabilities of the bank
- Analyzes the client's financial needs and applies knowledge of
borrowing and banking to recommend alternative or additional
financial services that best align with the client's unique
priorities
- Connects with clients through outreach and pipeline management
activities and conducts consistent follow-up routines to meet
client needs
- Makes decisions on client requests and makes referrals to
appropriate internal partners based on client needs
- Partners with financial center leaders, performance managers,
and market leaders to provide specialized guidance and coaching to
financial center associates during meetings to assist with team
delivery of an exceptional client experienceRequired
Qualifications:
- Minimum of 2 years of mortgage origination experience. In lieu
of this requirement, has previously held the role of:
- Home Service Specialist II, Lending Client Associate, Lending
Client Support Manager, Lending Specialist, Senior Banker, Business
Solutions Advisor or Financial Solutions Advisor at Bank of America
for 1 year
- Knowledge of credit and home lending requirements
- Actively listens to the client to determine their needs and
goals and has a desire to interact with clients proactively.
- Communicates professionally, effectively, and confidently and
is comfortable engaging all clients in person and over the
phone.
- Is a critical thinker and can analyze financial and credit data
to advise clients of product/pricing policies and guidelines and
gather any additional required information.
- Has effective customer service skills with ability to manage
the full client end-to-end experience and problem resolution.
- Strong written and verbal communications skills.
- Ability to handle ambiguity and adapt to changing
circumstances.
- Dedicated, enthusiastic, driven and performance-oriented;
possesses a strong work ethic.
- Can be flexible to work weekends and/or extended hours as
needed.
- A true team player and collaborator, translating knowledge and
experience into strong and productive relationships internally and
externally.
- Ability to learn and understand technology.
- Demonstrates a commitment to professional ethics and is
thorough and thoughtful in incorporating relevant regulatory due
diligence as well as complying with all Federal and State
compliance policies.Desired Qualifications:
- Experience working in a financial center where goals were met
or exceeded.
- Knowledge in analyzing and comprehending complex financial data
and providing financial alternatives.
- Knowledge of banking products and services.
- Solid time management skills and the ability to organize,
prioritize and perform multiple tasks simultaneously.
- Experience in a loan origination role in a retail environment
and knowledge of
- Mortgage Products (Conventional, Jumbo and HELOC,
Government)
- Structuring, Processing, underwriting and closing
procedures
- Federal regulations governing real estate lending
- FHA and HUD guidelines
- Other Lending Products (Credit Card, Vehicle Loans)
- Strong computer skills including MS applications and previous
experience utilizing laptop technology.Skills:
- Client Management
- Client Solutions Advisory
- Customer and Client Focus
- Referral Identification
- Risk Management
- Client Experience Branding
- Credit Documentation Requirements
- Credit and Risk Assessment
- Pipeline Management
- Referral Management
- Attention to Detail
- Collaboration
- Issue Management
- Prospecting
- Relationship BuildingThe following laws or regulations restrict
or prohibit the hiring of individuals with certain specified
criminal history for the position Credit Solutions Advisor II:
FDIC, Safe Act/Loan OriginatorsMinimum Education Requirement: High
School Diploma / GED / Secondary School or equivalentShift:1st
shift (United States of America)Hours Per Week: 40Pay Transparency
detailsUS - CA - Los Angeles - 5420 WILSHIRE BLVD - WILSHIRE-
LABREA (CA9201)Pay and benefits informationPay range$24.04 - $28.41
hourly pay, offers to be determined based on experience, education
and skill set.Formulaic incentive eligibleThis role is eligible to
participate in a formulaic incentive plan. Employees are eligible
for incentives as detailed by the specific line of business
incentive plan provisions. Formulaic plans may be comprised of
monthly, quarterly and/or annual incentive opportunities.
Incentives are earned based on the employee's performance against
defined metrics.BenefitsThis role is currently benefits eligible.
We provide industry-leading benefits, access to paid time off,
resources and support to our employees so they can make a genuine
impact and contribute to the sustainable growth of our business and
the communities we serve.
Keywords: Disability Solutions, Bellflower , Credit Solutions Advisor - Wilshire and La Brea, Other , Los Angeles, California
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